FAQ

For Domestic Customers:

Note: information like shipping, return policy, what we sell are already on other pages 

What do we sell? At the current moment we only sell crystal puzzles and playing cards of different brands. However we do plan to expand further

  1. Is free local pickup offered at the moment? Currently we do not offer that service
  2. What should customers do before making a purchase? Before making a purchase you are encouraged to read the “Australian shipping guide” & return policy.
  3. How long does staff take to respond to emails? response to emails occurs within 3 business days after your email is submitted.
  4. What payment methods are accepted? All payment methods are accepted except for PayPal & Afterpay (since it has an higher cost for you)
  5. What courier do we use to deliver goods? Auspost is used to deliver items as they are more reliable and affordable than any other service.
  6. How to use parcel lockers/post office locations? You must own a mypost account and select your preferred parcel locker. If parcel is too big it will go to the nearest post office where you must bring in valid ID.
  7. When do we cut off order preparations? Order Cut off begins at 4pm AEST

For New Zealand customers:

Note:all previous questions above apply to you as well.

1.Do we charge NZ GST?  No, since this store isn’t registered for NZ GST we don’t charge it. 

2.Why is the maximum order value for NZ 1000NZD?  This limit prevents you from being charged unexpected import fees.

3.What other fees do I have to pay?  The only fees you will pay for now are shipping fees. When the date is 1st April 2026 levy charges will soon apply for imports.